Retrieval Costs

A retrieval fee will be payable to collect your item.

Retrieval Options

If an item is claimed, but cannot be collected immediately, the following options are available:

1.) Nominated Collection – If you can arrange for a friend/relative to pick up your lost item(s), let us know who they are and when they will be in, and on satisfactory production of an appropriate form of ID (passport/driver’s licence), we can authorise the release of your item to that person.
2.) Shipping – If collection cannot be arranged, Luggage-Point can send positively identified item(s) to any address through our Shipping service. Items can be sent to you, either home or abroad, subject to the relevant retrieval charge plus applicable shipping costs.
3.) Storage – If collection and shipping are not the options for you, Luggage-Point can store your lost item(s) in our secure storage facilities for an additional period of 42 days for a standard fee of £10 per day (Maximum fee £50, including retrieval costs).

*Prescription drugs and children's toys are exempt from charge
**Items collected within 30 minutes will not be subject to a fee

Note: Luggage-Point deal with items that have been lost in the airport terminal or in the cabin of aircraft. If you have not received your luggage or it has been lost by your airline, please contact your airline directly as Luggage-Point are unable to assist.