Lost Property

From bracelets to books, wallets to glasses, Luggage-Point is committed to reuniting passengers with their sentimental or valued items thanks to our 24 hour online service and dedicated Lost Property helplines.

You can search for your item on our database in real-time by going to our online search facility, www.airport-lostproperty.com. Searches are based on multiple criteria (Airport, date range, keyword (i.e. iPhone), and where the item was lost). Luggage-Point endeavours to respond to all enquiries within 72 hours. You can also submit a lost property enquiry using the form below or call our dedicated team on 0330 223 0893 between 9am and 5pm daily.

The Luggage-Point Lost Property service is offered subject to our Terms and Conditions, which can be found here.


Retrieval Costs

A retrieval fee will be payable to collect your item.

Retrieval Options

If an item is claimed, but cannot be collected immediately, the following options are available:

1.) Nominated Collection – If you can arrange for a friend/relative to pick up your lost item(s), let us know who they are and when they will be in, and on satisfactory production of an appropriate form of ID (passport/driver’s licence), we can authorise the release of your item to that person.
2.) Shipping – If collection cannot be arranged, Luggage-Point can send positively identified item(s) to any address through our Shipping service. Items can be sent to you, either home or abroad, subject to the relevant retrieval charge plus applicable shipping costs.
3.) Storage – If collection and shipping are not the options for you, Luggage-Point can store your lost item(s) in our secure storage facilities for an additional period of 42 days for a standard fee of £10 per day (Maximum fee £50, including retrieval costs).

*Prescription drugs and children's toys are exempt from charge
**Items collected within 30 minutes will not be subject to a fee

Note: Luggage-Point deal with items that have been lost in the airport terminal or in the cabin of aircraft. If you have not received your luggage or it has been lost by your airline, please contact your airline directly as Luggage-Point are unable to assist.

 

Our Services


At Luggage-Point, we pride ourselves in the best in class service we provide to airport passengers. Please see some of our passenger testimonials here.

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