All Points East 2021
From rucksacks to wellies, wallets to glasses, Luggage-Point is committed to reuniting people with their sentimental or valued items thanks to our 24 hour online service and dedicated Lost Property helplines.
You can search for your item on our database in real-time by going to our online search facility, www.festivallostproperty.com. Searches are based on multiple criteria (event, date range, keyword (i.e. iPhone), and where the item was lost). Luggage-Point endeavours to respond to all enquiries within 72 hours.
You can also submit a lost property enquiry using the form below or call our dedicated team on 0330 223 6463 between 9am and 5pm Monday to Friday.
The Luggage-Point Lost Property service is offered subject to our Terms and Conditions, which can be found here.
Retrieval Costs
For the All Points East festival, the retrieval fee is paid by the organiser.
Retrieval Options
Items can be claimed with zero fees at the event itself. Ask event staff for lost property information
If an item is claimed, but cannot be collected at the event, the following options are available:
1.) Nominated Collection – If you can arrange for a friend/relative to pick up your lost item(s) from our offices, let us know who they are and when they will be in, and on satisfactory production of an appropriate form of ID (passport/driver’s licence), we can authorise the release of your item to that person.
2.) Shipping – If collection cannot be arranged, Luggage-Point can send positively identified item(s) to any address through our Shipping service. Items can be sent to you, either home or abroad, subject to shipping costs, which will be quoted to you.
3.) Storage – If collection and shipping are not the options for you, Luggage-Point can store your lost item(s) in our secure storage facilities for an additional period of 42 days for a standard fee of £5 per day (Maximum fee £50, including retrieval costs).
Our Services
At Luggage-Point, we pride ourselves in the best in class service we provide to airport passengers. Please see some of our passenger testimonials here.
